DHL International

UTelco has been involved in on-going consultancy services to the Asia Pacific arm in business consultancy, IT strategic planning, business transformation and information management including the following areas:

• Business Systems Planning
• Enterprise Modelling
• Business Re-engineering / Value Stream Analysis
• Information Modelling and Data Modelling
• Database Design
• Repository Management
• Data Administration

Customer Value

• Provided single business blueprint as the architectural foundation for DHL across Asia Pacific region
  • Provided consistent customer service blueprint and solutions across 34 countries
    • massive cost savings in IT delivery
    • massive increase in customer service
    • reduction in business process complexity
  • upfront business-driven scoping for business and IT minimising requirement for Change Requests and Problem Dockets
  • provided consistent understanding of all business concepts and business rules
• Provided clear understanding of impact of new packages on business including translation of package concepts with currently used business concepts

Solution Foundation

• OneSolution tl-EM
• OneSolution tl-LDM
• OneSolution Methodology
  • IT Strategic Planning
  • Enterprise Architecture
  • Information Management
  • Data Modelling

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