Melbourne Water Corporation
UTelco conducted a corporate-wide IT Strategic Planning Study as a basis of performing business transformation. The Enterprise Model, the cornerstone of the IT Strategic Plan was then used as a basis in developing a corporation-wide data architecture and process architecture and in deriving a tactical plan for implementing corporate hydraulic systems. UTelco has played a major role in implementing the strategic aspects of the IT Strategic Plan in the following functional areas:
- Asset Management
- Property Management
- Customer Services
- Product Management
- Work Management
- Maintenance and Plumbing
UTelco assisted in establishing a full-fledged data administration function and developed an open systems layered architecture as a blueprint for implementing all future business systems.
Customer Value
- Provided single business blueprint as the basis of the business transformation programme
- Established Wholesale / Retail model for utilities in Australia
- Provided consistent customer service blueprint and solutions across Wholesale and Retail providers
- massive cost savings in IT delivery
- massive increase in customer service
- reduction in business process complexity
- reduction in manual effort and staffing
- upfront business-driven scoping for business and IT minimising requirement for Change Requests and Problem Dockets
- provided consistent understanding of all business concepts and business rules
- Provided clear understanding of impact of new packages and in-house solutions on business including translation of solution concepts with currently used business concepts
Solution Foundation
- OneSolution wu-EM
- OneSolution wu-LDM
- OneSolution Methodology
- IT Strategic Planning
- Enterprise Architecture
- Business Transformation
- Information Management
- Data Modelling
- Project Evaluation & Selection
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