Success Stories

Telstra Corporation

Since 1994, UTelco has continued to play a key role in setting the IT strategy, architectural design and co-ordination for a number of projects in Australia's largest telecommunications carrier and customer services provider. UTelco is also providing specialist consultancy services in data analysis, data modelling and architectural design and co-ordination to a number of project teams.

Since 2001, UTelco has been the incumbent provider of enterprise data warehousing services to Telstra Wholesale. The design and development of a fully integrated Enterprise Data Warehouse (EDW), known as the Wholesale Data Repository (WDR), enables Telstra Wholesale (TW) to manage all aspects of its business information with a single, consistent and complete view of its data. This innovative implementation provides real-time access to the entire TW business' data that is fully integrated and of the highest level of data quality.

Sensis

UTelco has been a key player in establishing the Enterprise Architecture as part of the business transformation programme Morph. Successful projects include the integrated enterprise data modelling, data warehousing strategy and architecture, logical data modelling of the operational applications, transformation and mapping for business intelligence.

Department of Defence

UTelco has been the design authority in scoping and designing data warehousing projects for the Department Materiel Organisation (DMO), providing clear project definition for Enterprise Data Warehousing (EDW) and a detailed roadmap including definition of candidate projects for further stages. The initial objective of the DMO programme was to perform a data warehousing technology and tools evaluation. In its ongoing role UTelco performs Enterprise Modelling, Information Modelling, Data Modelling and Business Functional Analysis to define the candidate projects and conceptual design of the EDW.

UTelco extended this role to the Department of Personnel Executive (DPE). This was used as the basis of transforming the DPE business to optimise its end-to-end business.

Commonwealth Bank

UTelco has been a key player in performing specialist services focusing on modelling and object-orientation. In particular, these specialist services include the development, customisation and introduction of state-of-the-art object-oriented methods, systems modelling and data modelling methods into the Bank’s Business Systems Department via on-going consultancy support and a series of tailor-made in-house seminars and workshops. UTelco also provides support in the areas of development support, application development, stream and integration testing and repository management.

Queensland Rail

UTelco defined and scoped an Integrated Enterprise Data Warehouse (EDW) solution based on the Queensland Rail (QR) Enterprise Model, used as the basis in defining the Data Warehousing Strategy. The Proof of Concept project is the first milestone identified in the Data Warehousing Roadmap. Its primary objective is to prove that the proposed Data Warehousing technologies and tools work successfully end-to-end in the QR environment. The secondary objective of the Proof of Concept project is to demonstrate the business benefits of an integrated EDW. The Proof of Concept project involved eight (8) functional areas of the business and consisted of fifty (50) business entity types. This project enabled QR to answer complex questions regarding Consignment Orders, Consignments, Consignment Charges, Consignment Invoicing and Consignment Payments across four (4) disparate source systems. These questions could not be answered from the existing three (3) data warehousing systems that had been in operation since 1996.

Telekom Malaysia

UTelco Systems was commissioned to deliver a Revenue Assurance Proof of Concept (POC) system to satisfy a subset of the Telekom Malaysia revenue assurance requirements in a single data repository. The major revenue assurance requirements supported are revenue leakage identification, full reconciliation capability across the business life-cycle and revenue recovery analysis.

DHL International

UTelco has been involved in on-going consultancy services to the Asia Pacific arm in business consultancy, IT strategic planning, business transformation and information management including the following areas:

Business Systems Planning
Enterprise Modelling
Business Re-engineering / Value Stream Analysis
Information Modelling and Data Modelling
Database Design
Repository Management
Data Administration

St. Johns River Water Management District (USA)

UTelco was commissioned to conduct a corporate-wide IT Strategic Planning Study, for this American state government agency responsible for scientific research and regulatory matters in relation to water management.

This Study resulted in deriving an implementation plan for the District-wide Enterprise Information Architecture, entailing the actual migration of all the systems on their previous platforms based on pre-relational technology to an open systems platform based on object-relational technology. The migration also involved geographic information systems.

National Medical Care (USA)

In a joint venture with one of its American partners, UTelco was responsible for the architectural design of the Clinical Evaluation and Actual Results Data Warehouse Planning Project that aimed at tapping into legacy systems’ data and transforming them onto client-server platforms using state-of-the-art object-relational technology.

United Transport Services

UTelco was commissioned to conduct a corporate-wide IT Strategic Planning Study which entailed the following four major steps:

Information Technology Strategic Alignment
Enterprise Modelling
Enterprise Architectural Design
Project Evaluation & Selection

As a result of the successful completion of this Study, UTelco was called upon to use the results of this study as a basis for deriving an implementation plan for fully automating United Transport Services' major warehousing facilities using bar-coding software. This further entailed the actual migration of the warehousing and distribution systems on the current platform based on pre-relational technology to an open systems platform based on object-relational technology.

Melbourne Water Corporation

UTelco conducted a corporate-wide IT Strategic Planning Study as a basis of performing business transformation. The Enterprise Model, the cornerstone of the IT Strategic Plan was then used as a basis in developing a corporation-wide data architecture and process architecture and in deriving a tactical plan for implementing corporate hydraulic systems. UTelco has played a major role in implementing the strategic aspects of the IT Strategic Plan in the following functional areas:

Asset Management
Property Management
Customer Services
Product Management
Work Management
Maintenance and Plumbing

UTelco assisted in establishing a full-fledged data administration function and developed an open systems layered architecture as a blueprint for implementing all future business systems.

Yarra Valley Water

UTelco has been involved in a number of consultancy and delivery projects, commencing with the development of a customer services enterprise model to cater for future customer services’ related systems, primarily due to the move to a de-regulated Water industry. Some of UTelco’s more notable achievements include:

Development of an architectural strategy for future asset business systems development, including a detailed asset systems migration strategy
Definition of an approach in establishing a business case to integrate water systems
Development and implementation of a ‘world’s first’ Customer Service Guarantee and Outage Management System.

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Success Stories